Delete your AnswerRidge account

How to delete your account for the AnswerRidge Agent app, provided by AnswerRidge, and what happens to your data.

Workspace admins and owners can delete the account themselves: sign in at answerridge.com/admin/login, go to Account, select Delete Account and confirm.

Agents and anyone else can email support@answerridge.com from the account's email address with the subject "Delete my account", or ask their workspace administrator to remove them. We confirm the request within 7 days and complete deletion within 30 days.

To delete only some of your data (for example push tokens, your profile, or conversation history you authored) without deleting the account, email support@answerridge.com and specify which data you want removed.

Deleted: your profile and account record, login credentials, push tokens and device information, and app preferences.

Kept: support conversations and tickets belonging to your workspace (anonymised business records controlled by the workspace), billing and legal records we must retain by law, and backups purged within 30 days.